Google Drive for Work Review

Google Drive for Work begins at $5 per user per month for its Basic plan and represents a solid option for small and midsized business (SMB) customers looking for either a business cloud storage solution or a decently-featured document management tool. On the storage service side, Google Drive for Work has an excellent feature set but the strong, sometimes unavoidable, push towards Google G Suite will add some unnecessary burden for certain organizations, resulting in its getting ranked slightly behind Editors’ Choice winners Dropbox Business and Egnyte Business.

You can try it out for free via a 30-day trial with no credit card required. After the trial period ends, there are two plans from which to choose: G Suite Basic and G Suite Business. G Suite Basic gives you 30 GB of storage, integrated calendars, business email addresses, and basic admin and security controls. G Suite Business ($10 per user per month) gives you everything the Basic plan does and adds advanced admin controls, secure archiving for vital business documents, and unlimited storage (or 1 TB per user if you have fewer than five users). Both the Basic and Business plans give you 24/7 email and phone support. Google Drive for Work is an excellent tool for document collaboration and editing.

On the document management side, the product also does well but if you need task and workflow management, then our Editors’ Choice Zoho Docs Standard is a better pick.

Getting Started With Google Drive

To sign up, you have to provide contact information, your business name, your number of employees, and choose your domain name. If you don’t have one, then you can buy a domain through Google or another web hosting service. Finally, you set up a password and then prove you’re not a robot by identifying a series of images. Before you go any further, you have to verify your domain, which you can do in a variety ways, including adding some HTML code to your website and uploading a text file to your hosting service. We tried a few different methods and was only successful with the HTML option. The good news is that, if you’re unsuccessful, then you (being the account admin) can reach Google support by phone, email, or chat.

The Google Drive for Work user interface (UI) is simple. As an admin, you have your own dashboard where you can set up a company profile, look at usage reports, manage devices, choose which Google apps your company will use, set up networks, and add and manage users. You can also migrate email, contacts, and calendar data to your account.

Google Drive for Business looks just like Google Drive. The one difference is, the first time you log in, you’re alerted to the fact that you have unlimited storage, unlike the consumer product which caps you at 15 GB. However, you can upgrade to 100 GB ($1.99 per month) or 1 TB ($9.99 per month).

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Document Sharing and Collaboration

Sharing works the same way as it does on the consumer-facing Google Drive. You can share files one by one or entire folders at once. You can edit Microsoft Excel, Microsoft PowerPoint, and Microsoft Word files without converting them. This is a nice upgrade, though you can only comment on Google files. For each folder and file, you can modify sharing settings, either making it public, visible to specific users, or to anyone with a link. There’s no obvious way to share new files and folders. Therefore, your best bet is to create one folder to house all of the files and subfolders you want to share. If you have a large number of employees, then you can create groups to make sharing easier. In fact, you should create groups or else you’ll have to remember everyone’s email address and risk leaving someone out.

You can invite users to set up an account or add users, in which case you’ll assign them a temporary password. You can also bulk add users by uploading a CSV file. From the admin console, you can reset a user’s password and rename, delete, or suspend a user. When you invite new users, they receive an email address with your domain. All users can access their drive, which houses their files and a folder called “Shared with Me,” which is self-explanatory. You can also view recently opened files and starred files (which are those you’ve marked as favorites).

If you’re a frequent user of Google Drive, then you’ve probably noticed that you don’t always have complete control over documents and folders that have been shared with you. Google has smoothed out this wrinkle and now users can move shared files into different folders and add files to shared folders. Previously, we often had trouble finding shared files since they weren’t organized the way we liked them.

In addition to Google Drive, Google App for Work includes email, calendar, and other Google software. However, Google doesn’t currently have a project management tool or a way to manage tasks as a team. For that, you’re better off looking at Zoho Docs Standard, our Editors’ Choice in document management and its counterpart Zoho Projects , which also earned our Editors’ Choice.

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Google Drive for Work has apps for Android and iOS, in which you can view, edit, and share files just as you can on your computer. Account owners can also download the Google Admin app for Android and iOS. Android users can now take advantage of add-ons for Docs and Sheets, such as DocuSign for e-signatures and Scanbot for mobile scanning. In addition, for Google Pixel owners, there is a backup option that’s worth a close look.

However, Google Drive for Work also has document scanning built into its mobile version. Using your phone, you can scan a photo and then interpret text by using optical character recognition (OCR). This capability also works on any PDF files you might have stored on Google Drive. Overall, this scanning functionality has a comfortable, unintimidating UI, too. Scanning an image is as easy as choosing “use camera” in the “add a new document” dialog.

However, while Google touts OCR as being integrated with this scanning capability, our testing didn’t yield very accurate results. Text searches are relegated to PDF files and, if you open a PDF post-OCR, then it can show some fairly rough text. For example, we wouldn’t want to try cooking from this best-guess effort:

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You can’t tell the mobile Google Drive app to save this recipe as a PDF file or even to convert it to one later using the web UI. You can probably find a third-party add-on that will do it in Chrome, but we only tested the capabilities of the mobile app for this review. Realistically, think of the mobile scanning feature in Google Drive as a way to import images rather than perform OCR operations, especially on a large stack of documents. If that’s your mission, then you’re better off using one of our mobile scanning app Editors’ Choice winners Abbyy FineScanner or Evernote Scannable.

When you need help, you can access Google’s thorough knowledge base and community forums. Since Google offers both consumer and business software with the same name, it can sometimes be hard to find what you need. Admins can also get 24/7 support by phone, email, or chat.

Security and Integration

Google Drive follows industry guidelines in terms of security, which means it’s compliant with ISO 27001, SOC2, and SOC3. In addition, Google will sign a Health Insurance Portability and Accountability Act (HIPAA) compliance agreement, which is a minimum requirement for using any cloud storage product in the healthcare industry. Data is encrypted at rest with the military-grade, 256-bit Advanced Encryption Standard (AES), and information transferred to and from Google is always protected with Secure Socket Layer (SSL). The only downside is that there is no current mechanism for customer-managed encryption keys. Google Drive also offers full support for multifactor authentication (MFA) to keep attackers out. Combined with an excellent file-auditing solution, it’s easy to feel safe with this product.

All Google technology is built upon its own set of polished application programming interfaces (APIs). Google Drive is no exception to this. Active Directory (AD) password syncing is available for enterprise users through G Suite Password Sync (GSPS) to make managing G Suite accounts a bit easier. It isn’t direct integration with full account management but it works well enough. There are also a huge variety of third-party app connectors available for those that need it. For organizations that need more, you can access public API after a short signup process, and then have your developers use that to further integrate and customize your Google Drive for Work experience.

Exemplary Doc Sharing and Offline Access

Overall, Google Drive for Work provides a comprehensive collaboration and data storage solution on top of its already secure and high-performing G Suite app platform. The best parts of Google Drive for Work are its editing and sharing tools as well as its unfettered offline access, which is great for those who need to work on the road when internet connections are unreliable. It’s also great that, unlike most other Google products, admins can access live support via phone, email, and chat rather than relying on Help articles and forums. All the G Suite components are high-quality and accessible, so it’s an attractive option for customers in the market for a new productivity platform in addition to document management or cloud storage. And for those already using Google’s G Suite apps, it’s an absolute no-brainer.

However, using it to its full advantage requires buying into at least most of the Google product stack, which isn’t a fit for every business as many have already standardized on other solutions for those issues and have no need to migrate. So, if you’re looking solely for a dedicated document management solution or simple business cloud storage platform, then Google Drive for Work can have trouble competing with Editors’ Choices Zoho Docs Standard or Dropbox Business and Egnyte Business, respectively, even with its attractive price and feature set.

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