Google Investigating Gmail Problems

Having trouble with Gmail today? You’re not alone.

Google on Monday morning confirmed that its mail service is experiencing some technical difficulties.

“We’re investigating reports of an issue with Gmail,” Google said in a note on its App Status Dashboard at 10:22 a.m. ET. By 12:15 p.m. ET, Google said the issue was affecting a “significant subset of users” and promised an update within the hour.

Affected users are able to access Gmail, but are seeing error messages and other unexpected behavior. Google said the issue is only affecting IMAP connections to Gmail, which let you sync inboxes across PCs and mobile devices.

The problem appears to have started earlier this morning. The Website Down Detector reported that Gmail started having issues around 8:35 a.m. ET.

Users quickly took to Twitter to complain about the interruption and offer advice to others. Some iPhone users said they could not retrieve email from the iOS Mail app, but could get mail using the Gmail iOS app, so you might want to try that as a workaround in the interim.

The outage follows an issue last month affecting the auto-complete function on Gmail. Auto-complete suggests email contacts in a drop-down menu as you type so you don’t have to type out an entire address. Usually, the first option is the contact you email most, but thanks to the glitch, Gmail was suggesting people with whom users seldom had contact as the first choice. As a result, many users ended up emailing the wrong person. The problem has since been corrected.

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